Member & Chapter Services Coordinator
Hybrid - US
Member & Chapter Services Coordinator
Full Time • Hybrid - US
This is a hybrid position with 2 days (Tuesday and Wednesday) in the DC office.
Nature of the Position:
Nature of the Position:
The Member & Chapter Services Department (MCSD) Coordinator provides critical support to the ASLA team and helps ASLA programs run smoothly for our valued members. In fulfilling these responsibilities, the Coordinator will be interacting daily with the Association Management System (AMS) and technology systems, as well as engaging directly with members, volunteers, and other team members.
Responsibilities
- Serves as a membership point of contact for member and subscriber questions and requests.
- Assists in the timely production of member and Landscape Architecture Magazine (LAM) renewal notices via paper, email and text.
- Researches inquiries, resolves problems, and provides information on ASLA membership, renewals, and subscriptions.
- Collates and formats the new member and member milestones data for acknowledgement in member newsletter (LAND).
- Maintains volunteer leader information in AMS and enters annual updates.
- Processes paper membership applications, renewals, subscriptions, and product orders according to ASLA database standards.
- Support maintaining data consistency in AMS.
- Acts as the MCSD Basecamp groups administrator.
- Assists in coordinating chapter leadership visits by providing the Executive Office with required chapter data.
- Staff the registration area during the ASLA annual conference; including managing the member recognition ribbons.
- Provides timely and high-quality service to members, potential members, and other customers via email, phone, mail, and text.
- Maintains confidential and sensitive information.
- Provides additional support for ASLA membership team members with data entry and administrative tasks as needed.
- Educates members/prospects on the benefits and value of being an ASLA member.
- Upholds the values & culture of ASLA.
- Performs other duties as assigned.
Qualifications
- 3 years Administrative experience, preferably within a nonprofit or association.
- Associates or BA/BS degree preferred.
- Strong skills using Excel to manage data and information in spreadsheets.
- Strong customer service orientation.
- Excellent customer service, data entry, and written communication skills with attention to detail.
- Comfortable with databases, data entry, and reporting.
- Ability to prioritize and manage a workflow that involves interruptions and multiple projects at the same time.
- Professional demeanor and ability to work in a team setting.
- Strong technology skills including Microsoft Office, MailChimp, and Survey Monkey.
- Experience with Impexium a plus.
Flexible work from home options available.
Compensation: $55,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The American Society of Landscape Architects is the national professional association for landscape architects, representing more than 15,000 members in 49 professional chapters and 82 student chapters. The Society has a staff of 42 and annual revenues of $12.9 million.
Landscape architects plan livable communities that foster active lifestyles, design parks and streets that manage stormwater runoff, plan cutting-edge transportation corridors that are safe for all users, and help communities prepare for and recover from natural disasters.
Landscape architecture includes commercial developments, streetscapes, green roofs, parks, civic spaces, memorials, and residential communities, as well as large-scale land planning and design to protect watersheds, coastlines, and ecosystems. The Society’s mission is to advance landscape architecture through advocacy, communication, education, and fellowship.
Landscape architects plan livable communities that foster active lifestyles, design parks and streets that manage stormwater runoff, plan cutting-edge transportation corridors that are safe for all users, and help communities prepare for and recover from natural disasters.
Landscape architecture includes commercial developments, streetscapes, green roofs, parks, civic spaces, memorials, and residential communities, as well as large-scale land planning and design to protect watersheds, coastlines, and ecosystems. The Society’s mission is to advance landscape architecture through advocacy, communication, education, and fellowship.
ASLA offers an attractive, competitive benefits package, including medical, dental, and life insurance; a generous 401(k) plan; a comprehensive wellness program; and flexible schedules. Employees are expected to be in the office 2 days a week - Tuesdays and Wednesdays. All other days are typically remote.
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